All about shopping in our store:

If you have any questions or concerns, please do not hesitate to contact MIMIO European Customer Support at +420 603 281 460 or info@mimio.cz We will return all inquiries within 24 hours.

PAYMENT INFORMATION

EUR acount/payment: 2601771790/2010 IBAN: CZ8820100000002601771790, BIC/SWIFT: FIOBCZPPXXX Name of bank: Fio Banka a.s., Prague, Czech Republic, European Union

CZK acount/payment: 2101331481 / 2010 IBAN: CZ3720100000002300630388, BIC/SWIFT: FIOBCZPPXXX Name of bank: Fio Banka a.s., Prague, Czech Republic, European Union

SHIPPING & DELIVERY

We do our very best to ship any orders placed Monday – Friday before 12pm that same day. In some cases, it may take 1 to 3 business days to process depending on order volume and product availability. Upgrading your shipping from ground to express expedites the shipping portion of your order only. Our warehouse does not ship on Saturdays and Sundays and on major holidays. Shipping resumes on Monday or next business day after major holiday. If you need additional information or have questions regarding order, please contact Slunks European Customer Support at +420 603 281 460 or info@mimio.cz.  Our customer service hours are Monday – Friday from 9:30am-5:30pm.

CANCELATIONS

Once an order is submitted, you cannot make changes. This includes size changes, shipping information, cancellations and promotional codes. Please contact us as soon as possible so we can stop the order from shipping to you. For assistance please contact  Slunks European Customer Support at +420 603 281 460 or info@mimio.cz. Please have your order number ready.

EXCHANGES

Please follow our return process outlined below and if you are unsure or have questions to ensure correct size or type of board, etc. for exchange; please reach out to Slunks European Customer Support at +420 603 281 460 or info@mimio.cz. Please have your order number ready.

  • Please ship all returns and exchanges to address:

MIMIO.cz European Distribution center, CONFO, s.r.o., Krokova 320/B1, 397 01 Pisek, Czech Republic noting if you want to return or exchange, if you do prefer to exchange please note size and style you are exchanging for.

RETURNS: Except as noted below, we gladly accept the return of unworn, unwashed or defective merchandise ordered from mimio.cz according to the below policy:

  • Merchandise must be received within 30 days of shipment date.
  • Merchandise must be in saleable condition with all tags attached.
  • No used merchandise will be accepted and any sent to mimio.cz, will be immediately returned to sender at sender’s expense and no credit given.
  • Refunds for merchandise, including items received as gifts, will be credited to the purchaser’s original form of payment for the price paid less the original shipping charges (if applicable) and if used our automated return label, return shipping charges.
  • Refunds will post to the customer’s account within approximately 7 days after return processing date. Depending on your financial institution, it may take up to two billing cycles for the credit to appear on a monthly statement.
  • Please ship all returns and exchanges to address:MIMIO.cz European Distribution center, skladproeshop.cz, Krokova 320/B1, 397 01 Pisek, Czech Republic if you want to return or exchange, if you do prefer to exchange please note size and style you are exchanging for.

DAMAGED GOODS

If your product(s) or merchandise arrives damaged due to shipping, please contact shipper to start claims process. Then contact MIMIO European Customer Support at +420 603 281 460 or info@mimio.cz. with your order info and shipper claim # and we will expedite your replacement product(s) and/or merchandise.

RETURNS THAT ARE NOT RECEIVED mimio.cz is not responsible for customer returns that are not received.

COD DELIVERIES mimio.cz cannot accept COD deliveries.

GIFT RETURNS Refunds for any item you receive as a gift will be credited back to the purchaser’s original form of payment.

Legal entity information:

MIMIO.CZ – Mgr. Bc. Jan Kuzel. VAT ID: CZ8608021708, Business registered office: Trida narodni svobody 20/16, Pisek 397 01, Czech republic